MatchTruly Dating Site Review

Updated on Mar 2023

Are you looking for a way to find your soulmate? MatchTruly is an online dating service that has been making waves in the dating world. With its comprehensive and innovative approach to matchmaking, users of this service can rest assured that they’re in for a unique and personalized experience. Let’s dive into a review of this amazing service and see why it’s becoming so popular.

MatchTruly main page

Important Facts about MatchTruly Dating Website

MatchTruly is a renowned international online dating platform that was established in 2013. It is beloved by singles from the United States, Netherlands, Canada, and Australia and is accessible in English. MatchTruly follows a cost-efficient Pay-As-You-Go system using credits without any monthly fees. Payment options include Credit Cards, PayPal, and mobile payment (Apple Pay, Google Pay). It has an impressive total user base of over 2.1 million users with around 66.4 thousand active monthly users. This platform has a remarkable success rate – 19% of its verified users found a long-term relationship on MatchTruly in 2022.

User Interface and Sign-up Process

MatchTully is an aesthetically pleasing website with a contemporary, user-friendly layout, making it easy to explore the various features. Registration is a breeze, only requiring users to fill out a quick form with basic information to get started. MatchTruly doesn’t request a lot of personal information for creating a profile, just a few sections that are easy to complete and don’t take too much time. In conclusion, the sign-up process is effortless and convenient.

MatchTruly create account

Success Rate, User Reviews, and Overall MatchTruly Rating

MatchTruly is a highly-rated online dating site, boasting a rating of 4.5 stars out of 5 on most reviews. Users have praised the site for its accurate matches, effective search functionalities, and high-quality profiles. However, customer service is subpar, and there is no mobile app yet. 

Statistics from verified members show that 16% of them have found a long-term relationship through MatchTruly, while 65% are satisfied with their dating experience. Additionally, 17 success stories from users have been shared.

What Kind of Member Base Does Dating Website MatchTruly Have?

MatchTruly is a popular online dating site, boasting a large membership base of over 2.1 million registered and verified user profiles and an impressive 66.400 monthly active users over the past 3 months. The gender mix index reveals that most users are male (61%), while 39% are female. The platform is particularly popular with younger users, with 18-24 year-olds accounting for 22% of the active users, 25-34 year-olds making up 29% of the platform’s user base, 18% of users being 35-44, and 14% being 45-54. The highest concentration of active users comes from the United States (54%) and Canada (26%).

MatchTruly get started

Free and Paid MatchTruly Features

MatchTruly provides an array of services, ranging from free to paid. Their free option offers users the chance to create a profile, search for other singles with the help of advanced filters, access the basic matching algorithms, and access customer support. Additionally, if users are willing to pay, they can access several extra features, such as instant messaging, sending videos, mailing, icebreakers, virtual gifts, and more. All communication tools are only available after purchasing credits. 

Free Features: 

  • Create a profile 
  • Search for other singles with the help of advanced filters 
  • Access the basic matching algorithms 
  • Count on customer support 

Paid Options: 

  • Instant messaging 
  • Sending videos 
  • Mailing 
  • Icebreakers 
  • Virtual gifts

MatchTruly Service Model: Prices, Payment Methods, Refund Policy

MatchTruly is an online dating site that offers customers a freemium, credit-based service. This allows users to access some features for free, but they need to purchase credits if they want access to more advanced features. These credits can be used for communication options such as emails, video chats, and instant messages. Prices for the credits vary depending on the amount the customers purchase. Below is a list of the credit packages and the costs associated with them: 

  • 20 credits for $9.99
  • 50 credits for $19.99
  • 125 credits for $44.99
  • 250 credits for $69.99
  • 750 credits for $149.99.
MatchTruly upgrade profile

Using credits on MatchTruly allows customers to take advantage of various features that are unavailable with a free account. These features are designed to enhance the user experience and make communication with other members easier and more efficient. Customers can also enjoy the customer support provided when they purchase credits, ensuring they can get help and assistance whenever they need it. Furthermore, customers are able to save money by buying larger packages of credits, as the prices are reduced for those who purchase large amounts. All of these advantages make the purchase of credits a great option for those who want to get the most out of their MatchTruly experience.

Payment Methods Accepted at MatchTruly

MatchTruly offers a variety of payment methods for purchasing credits, all without extra surcharge. Credit cards (Visa, MasterCard, and American Express), mobile payment (Apple Pay or Google Wallet), and PayPal are some of the accepted payment methods, with all purchases being credited to your account within a few minutes.

MatchTruly Refund Policy

The MatchTruly dating site offers a standard refund policy, which allows users to request a refund within 14 days of purchase. The refund conditions are as follows: the user must not have used any paid features on the site and must provide a valid reason for requesting a refund. Proof of purchase, such as a receipt or transaction ID, is required for all refund requests. Keep in mind that this policy is subject to change, and it’s always a good idea to review the most current version before making a purchase.

MatchTruly users

What Communication Options Are Available at MatchTruly

Online dating relies heavily on clear and efficient communication between members. MatchTruly offers a comprehensive range of communication options to facilitate this process. These include a live chat system, sending and opening videos, virtual gifts, mail, dates, stickers, and emojis. These features offer a range of possibilities to better understand and connect with potential partners. For example, the live chat system allows members to instantly connect with one another, while sending and opening videos allow them to share special moments. Virtual gifts are a great way to demonstrate affection, and sending emails is a great way to get to know someone better. Additionally, arranging a date is an option but must be done by mutual agreement. Finally, stickers and emojis are a fun way to express sentiment and are free of charge. 

For those looking for even more communication options, MatchTruly offers the following: 

  • Textual Live Chat: Instant connection with other members 
  • Sending and Opening Videos: Sharing special moments 
  • Virtual Gifts: Demonstrate affection 
  • Sending Mails: Get to know each other better 
  • Arranging a Date: Must be done by mutual agreement 
  • Stickers and Emojis: Fun way to express sentiment, free of charge

Mobile Application of MatchTruly

MatchTruly currently does not offer a mobile app for Android or iOS, and there are no imminent plans for developing such an app. As someone who has used various dating sites, I can attest that having a mobile app option can greatly benefit individuals who may not always have access to a computer.

MatchTruly girl profile

Searching for a Potential Match at MatchTruly Dating Site

The search process is an integral part of successful online dating, and MatchTruly offers a plethora of search filters to help users find their ideal partner. With basic filters such as age range, gender, location, and relationship type and more advanced filters like interests, educational qualifications, height and body type, ethnicity, and religion, users can quickly and easily narrow down their search. My own personal experience with the lack of such filters made the process of searching much more difficult and inefficient. It was incredibly frustrating not to have the ability to whittle down the results. This is why the search functionality in MatchTruly is so important.

Basic Search Filters: 

  • Age range 
  • Gender 
  • Location
  • Relationship type

Advanced Search Filters: 

  • Interests 
  • Educational qualifications 
  • Height and body type 
  • Ethnicity 
  • Religion

Quality and Completeness of MatchTruly Members’ Profiles

MatchTruly is a popular online dating site, and members benefit from its high-quality profiles. The majority of female profiles boast an impressive 76% of filled fields and 71% answered questions, with an ample selection of profile photos. All profiles must include mandatory information such as a profile photo, personal details, job, education, relationship status, sexual orientation, physical appearance, and relationship goals. Additionally, the quality and authenticity of the photos are verified, ensuring the best possible experience for users.

MatchTruly do you like

Safety and Security Measures on MatchTruly Dating Site

Checking out potential site members is an essential part of the online dating experience, and MatchTruly takes this seriously by offering a wide range of safety and security measures. All users must authenticate their accounts through email verification and SMS verification. The website also employs fraud detection, moderation, report abuse, and block users options to identify and block users trying to scam or abuse the platform. MatchTruly also has two-factor authentication to further protect its users from potential risks.

How Effective Is the Site’s Customer Support?

MatchTruly offers a comprehensive customer support system for its users. They provide email support ([email protected]), phone support, live chat support, comprehensive FAQs, and a knowledge base to answer any questions. Response time averages 2-6 hours, and their claimed operating hours are 24/7. The customer support team is available in English. All of these options ensure a swift and satisfactory response to any customer queries.

What Is Our Personal Verdict on MatchTruly Online Dating Service?

In conclusion, MatchTruly is an excellent dating site for those looking for a partner from anywhere in the world. Its user-friendly interface, quality profiles, and powerful search capabilities make it a reliable platform for finding true love. We were very satisfied with the experience of using MatchTruly, and we would definitely recommend it to anyone looking for a meaningful relationship.

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